IT Helpdesk
Queue position: 23
Lisa · Sales
My VPN won't connect and I have a customer call in 10 minutes. Please help! 🙏
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Thank you for contacting IT. Your ticket #4823 has been created.
Estimated response time: 4 hours.
Estimated response time: 4 hours.
4 hours
For a fix that takes 30 seconds. This happens thousands of times a day. In every company.
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What it costs
The math for a 1,000-employee company.
0
employees
×
15
tickets / year each
×
$22
per L1 ticket
=
$0
per year — just to keep the lights on
$0
of that goes to repetitive, fully automatable requests (~80%) — before you count lost productivity while people wait.
Your service desk, every Monday
Why it works
This is not another chatbot.
Chatbots tell you what to try
Deflection, not resolution
- "Have you tried turning it off and on again?" — a search box with attitude
- Links to knowledge base articles nobody reads
- Gives up → creates a ticket anyway → human does the work
- Employees learn to skip it entirely
The old way: a queue at the IT desk
SuperSupport does it
A platform that acts, end to end
- Executes real fixes at OS level — macOS, Windows, Linux
- Resolves 80%+ of standard requests fully autonomously
- Escalates the rest to L2 with complete diagnostics attached — no ticket ping-pong
- Every action logged and auditable
Why us
We didn't research this problem.
We live it.
The operator
We run our own MSP
MoreBit Technologies serves companies from 10 to 1,000+ employees — an airline among them. Thousands of real tickets a year shaped every feature. Our support engineers are the harshest beta testers imaginable.
The craft
10+ years of UX DNA
Hazelmountain Group builds digital products for industry leaders. That's why SuperSupport feels like a great colleague, not enterprise software — adoption is the moat nobody prices in.
The head start
Building with AI since 2019
Years before the ChatGPT wave. We know what models can actually do in production — and, more importantly, what they can't be trusted with on a company device.
Three companies, one flywheel: real tickets in → product out → deployed to our own customers first.
Team
Two brothers. One mission.
Nico Haslberger
Co-Founder & CEO
Technical founder and maker. Runs MoreBit Technologies — a 16-person MSP serving companies from 10 to 1,000+ employees, an airline among them. A decade inside customer IT operations; SuperSupport was born from his ticket queues.
Timo Haslberger
Co-Founder & CPO
UX-driven founder. CEO of Hazelmountain Group — 10+ years designing digital products for industry leaders. Obsessed with making complex tech feel so simple that people actually use it. That's the adoption moat.
8+ years building companies together
Three companies. One family business.
Building with AI since 2019 — before the hype
Linz, Austria 🇦🇹 → USA 🇺🇸 since 2025
Speakers @ Hero CEO Summit, Phoenix '26
C-Suite Network · Hero Club
Complete opposites in how they work — Nico ships, Timo perfects. Same drive, same risk appetite, blind trust in each other. That friction is the engine.
See it in action
The launch film.
One minute. One message: tell your IT chaos it's over.
▶ Click to watch on YouTube
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